Standard terms of engagement

Fees, invoices and payment terms

Our fees are as stated on your engagement letter or as subsequently amended. Hourly fee rates generally increase on 1st April every year. Unless stated otherwise in the engagement letter, invoices are payable within 14 days of invoice date. 

Conflicts of interest and independence

You agree that we may reserve the right to act during this engagement for other clients whose
interests are or may be adverse to yours. We confirm that we will notify you immediately should we
become aware of any conflict of interest to which we are subject.

Help us to give you the best service

We wish to provide a high quality of service at all times. If at any time you would like to discuss with us how our service could be improved, or if you are dissatisfied with the service you are receiving, please let us know by contacting Michael McMahon at mike@mccountants.co.uk.
We undertake to look at any complaint carefully and promptly and to do all we can to explain the
position to you. If we have given you a less than satisfactory service, we undertake to do everything
reasonable to put it right.

Identification 
In common with all businesses providing accounting services, we are required by the Proceeds of
Crime Act 2002 and the Money Laundering Regulations 2007 to carry out identification procedures for all clients, to maintain records of identification evidence and to report in accordance with legislation & regulations to the Serious Organised Crime Agency.

Your engagement letter will explain the client identification documents we require.

Liability 
We will perform our work with reasonable skill and care, and acknowledge that we may be liable to
you for loss caused by our negligence, breach of contract, fraud or wilful default, subject to the liability provisions that follow.

We will not be liable if such loss is due to the provision of false, misleading or incomplete information or documentation or due to the acts or omissions of any person other than us.

Our aggregate liability, whether to you or any third party, of whatsoever nature, whether in contract,
tort or otherwise, for any loss whatsoever and however caused by or arising from this engagement,
shall not (including interest) exceed the lower of the loss or the total fees invoiced under this
engagement letter during the 12 month period ending on the date the loss was incurred.
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